How Do I Order - Sailcity Packaging - Food Packaging Biodegradable Eco Friendly Disposible & General Packaging Solutions

Go to content

Main menu:

How Do I Order

About Us

TO ORDER
Please email us via the Contact Us link with your order details. Please include

  • Product

  • How many of each product

  • Your Name

  • Delivery & Postal Address

  • Daytime contact Phone Number

  • Order Number (If Applicable)

For Non Account Holders, we will then email you the Invoice with Total Payment Amount including Freight Costs for remittance.
Alternately  you can contact us via Phone / Fax to place your order.
If you submitted your order after working hours your order may not be processed until the next business day.

All Orders are Subject to Stock availability. Out of stock items will be Back Ordered & advised.

PAYMENT METHOD
Direct Deposit

  • Payment can be made at any Westpac branch in NZ.

  • You will need to email us once payment has been made to confirm payment date, amount, Reference number and name.

  • We will then despatch you order on confirmation that your payment has cleared.

Internet Banking
Our Bank Details
Account name:        Sailcity Packaging
Bank:                        Westpac
Account number:    03 0187 0653932 00

  • Please use the invoice or order number in the online bankin "Details" box.

  • Email us confirmation of payment, & allow up to 2 working days for your payment to show in our account due to bank clearance times.

  • We will then despatch you order on confirmation that your payment has cleared.

Cheque

  • We will accept payment via NZ cheque for preapproved customers.

  • You must include your name, address, phone, date, invoice number and order details.

  • Your order will be despatched once your cheque has cleared - please allow up to 3-5 working days.

Credit Card

  • We accept VISA or Mastercard Credit Card Payment when you provide the Card Details, preferably in person or by the Authorised person over the phone.(Additional Transaction/Merchant Service fee of minimum $4 or 4% of Total invoice amount whichever is higher added to the Total invoice amount).


RETURNS
We look at every return on a case by case basis. If the item has developed a fault or is damaged in transit, we will meet our obligations under the consumers guarantees act, but in general if you want to return an item simply because you have changed your mind or it does not fit your requirement, we cannot take it back.
If we do decide to take it back, refunds are at our discretion and if accepted can be given if the faulty/damaged or non faulty product is returned within 5 working days from the date of purchase. U
nless the product is faulty, we will refund the purchase price only, after deduction of a 20% Restocking Fee and cost of freight.
Please contact us via email or phone, to let us know that your product is faulty or has been damaged during shipping. If you wish an item to be replaced because it is faulty or damaged, we will do so, only if we have a replacement in stock. Due to some of our products being one-offs or limited stock we may not be able to replace your product. If this is a the case then we will provide you with a full refund

DELIVERY
Once your payment has been confirmed please allow up to 3 - 4 working days for delivery of your goods depending on your location. An additional 1-2 days extra may be required for most rural deliveries within NZ. We can provide you an estimated delivery time depending on your location and size of order.

 
 
Search
Back to content | Back to main menu